Help Page for PACSMail for iPad


The PACSMail App for iPad/iPhone is no longer available in the App Store.

Please login to the PACSMail Cloud website to download your images.


The PACSMail App is no longer available in the App Store. You can continue to use your existing PACSMail iPad App for now. Please upgrade your iOS whenever you want to and if the PACSMail App stops working for you then you can switch over to using PACSMail Cloud with iOS.


PACSMail Cloud with iOS

Click here for instructions that show how to log on and download images from your PACSMail Cloud Mailbox into the Osirix App on your iOS device. It works much better if you use Google Chrome as your web browser.
You will need to set up your Secondary password for PACSMail Cloud in order to access your Mailbox (if you haven’t already done this). See Password Management Help page for details on this.



How can I download my files?

When you log onto PACSMail you will be shown your Mailbox. You can select files and click Download.You will see a progress bar scrolling across the screen for each file that is downloaded. The files will be copied to your Working area where you can view them.

Why are files still in mailbox after download?

They will stay in your mailbox by default so you can download them again later on to your PC or Mac. You can manually delete the mailbox files if you wish or edit your Settings to automatically delete after download.

I can see files in my mailbox but they won't download?

Mailbox files which have a status of 'processing' are not available to download - but they will be once the status changes to 'available'. Click the refresh button at the bottom of the app to update the mailbox status and once the files are available they will download.



How can I view my Dicom files?

You need a Dicom viewer installed on your iPad in order to view the images. For compatible viewers click here

Once installed then clicking Open on the file in Working will provide you with a choice of viewers and you need to select one. The images are then transferred to the chosen viewer. This can take several seconds for large files so you may have to wait.

If I have deleted images from Osirix but I still have the PACSMail file how do I get the images into Osirix again?

If you click Open on the PACSMail Dicom file in Working this will resend the image file to Osirix and the images will open  into Osirix.

How can I view non-Dicom files?

Click the Open button and files will open in an appropriate viewer on your iPad.



The PACSMail App will work with iPad2 or the latest iPad or an iPad Air. The app has been tested with iOS (operating system) versions 5 up to iOS 12.1.4 [To check the version on your device go to Settings -> General -> About -> Version]

iOS: The latest version of PACSMail for iPad/iPhone v1.10.2 will run under iOS 12.1.4.

You may need to rebuild your database after an iOS upgrade. Go to Preferences and choose RebuildDB. You may need to delete the PACSMail application and reinstall after an iOS upgrade.



How much disk space is PACSMail using on my iPad?

You can check disk space usage for PACSMail and any Dicom viewer software as follows.

On your iPad go to Settings -> General -> Usage -> Storage used is shown


Logging In

How do I get a username and password to logon?

You need to register on the PACSMail website for an account. Use your chosen username and password to log in.



How do I edit my preferences?

You need to click on the cog icon next to the Logout button to edit your preferences..

General: Download on Startup

If you would like PACSMail to automatically download all of your mailbox files when you log on to the application then check this box. It will download all files in your mailbox that are not already in your Working folder.

General: Delete Mailbox Items After Download

If you would like PACSMail to delete your mailbox files after they have been downloaded then check this box. Note - this means the files will NOT be available to download again onto your Mac or Windows PC instances of PACSMail.

General: Screenlock

This cannot be disabled. It can be set from 1 to 30 minutes.

On Program Exit: Delete all Data

If this box is checked then when you logout of the application you will be asked if you want to delete all files from your working folder. If you say yes then you will be prompted again to confirm. Note - no mailbox files are deleted, just working.

RebuildDB Button

When you are online this button is available. You can rebuild the database of PACSMail files on your iPad. If you are getting errors on opening some files then this may help to correct the problem or if you have just upgraded to a new version of PACSMail you may need to do this.



How can I upgrade PACSMail?

The PACSMail App is no longer in the App Store so there will be no upgrading.


Technical Support
Who do I contact for technical support?

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will get back to you - let us have a phone number to call you back if it's urgent.

Alternatively please call the Sybermedica office on 01223 421996 and ask for Technical Support.